AN OPEN LETTER
Google MCC Hacks, Silence, and the Cost of Power Without Accountability
This is not a rant.
This is a record.
For the second time in a few months, my Google MCC has been hacked.
This is not an isolated incident. The pattern mirrors what many agencies and advertisers have already documented in cases of Google Ads account hacked and MCC suspension—unauthorized access, automated account creation, financial exposure, and a complete absence of timely support.
Same pattern.
Same damage.
Same outcome.
Hundreds of unauthorized ad accounts created automatically.
Money potentially being spent.
Businesses exposed.
Clients at risk.
And once again, no real support from Google.
Five days and counting.
This is not bad luck.
This is not a corner case.
This is not “one-off”.
This is systemic.
THIS IS NO LONGER A TECH ISSUE. IT’S A CHARACTER ISSUE.
At this point, there are only two explanations left:
One:
A catastrophic collapse of internal capability.
Poorly trained staff.
Broken escalation systems.
Zero ownership.
No urgency when real businesses are bleeding money in real time because a Google Ads MCC hack has compromised multiple client accounts.
For a company that positions itself as the backbone of the digital economy, this level of Google MCC security failure is indefensible.
Two:
Internal malpractice.
Because when:
• The same Google MCC hacked pattern repeats
• The breach method looks identical
• Multiple Google Ads accounts are created without authorization
• No forensic report is ever shared
• No explanation is ever given
• No accountability is ever visible
Then the problem stops being external.
In my view, all indications point inward.
SILENCE IS NOT NEUTRAL. IT IS A STATEMENT.
I’ve spoken to senior people.
I’ve escalated through every available channel.
I’ve formally written emails that will never see daylight.
The response has been consistent:
Polite conversations.
Zero outcomes.
No acknowledgment.
No answers.
No urgency.
When Google Ads support does not respond during an active MCC compromise, silence is not negligence.
It is abandonment.
GOOGLE SUPPORT IS DESIGNED TO EXHAUST, NOT RESOLVE
Let’s be honest.
Google’s support ecosystem is not built to protect businesses facing a Google Ads account hacked situation.
It is built to protect Google.
You cannot:
• Speak to decision-makers
• Stop damage in real time
• Get post-incident clarity
• Hold anyone accountable after a Google Ads MCC security breach
Meanwhile, MCCs are not hobby dashboards.
They are revenue engines.
They are reputations.
They are client trust.
When MCC accounts are compromised, businesses don’t “wait”.
They bleed.
BIG TECH HAS OUTGROWN ACCOUNTABILITY
This is bigger than one company.
This is about power.
Today, large tech platforms:
• Control discovery
• Control advertising
• Control cash flow
• Control survival
They are bigger than most governments and answerable to even fewer.
When something goes wrong—when Google Ads accounts are hacked in India, when agencies face repeated MCC compromises—Indian businesses have no real recourse.
No regulator with teeth.
No response timeline.
No consequence.
This is not a customer service problem.
This is an economic safety problem.
THIS IS A CALL FOR INTERVENTION, NOT SYMPATHY
India is building a digital economy on infrastructure it does not control.
When global platforms fail:
• Indian agencies collapse
• Indian startups suffer
• Indian entrepreneurs pay the price
A system where:
• Money can disappear
• Google Ads Manager Accounts can be hijacked
• And no explanation is owed
Is not a free market.
It is a hostage situation.
TO ENTREPRENEURS, AGENCIES, AND THE ECOSYSTEM
If you’ve experienced:
• Google MCC hacked incidents
• Unauthorized ad account creation in Google Ads
• Suspended or compromised MCC or client accounts
• Radio silence from Google Ads support
You are not alone.
And silence is no longer an option.
This problem survives because it stays fragmented.
One agency at a time.
One founder at a time.
That’s convenient for platforms.
It’s lethal for businesses.
THE MENTAL HEALTH LINE (YES, THIS IS THE JOKE)
This is where I’d normally talk about:
• Stress
• Anxiety
• Trauma
But unfortunately for the situation, I run Solh.
So instead of a breakdown, this is documentation.
Public accountability works better than breathing exercises.
FINAL WORD
This open letter exists because support tickets failed.
Emails failed.
Escalations failed.
What remains is visibility.
Indian businesses deserve transparency.
Entrepreneurs deserve protection.
And platforms with unchecked power—especially those facing repeated Google MCC security breaches—deserve scrutiny.
This is not about revenge.
This is about responsibility.
And this record will stand.
